2019-04-17-21-07-50-603 : 0x16D8 : Information : SecurityResult::LogResult(244) : Mitigation SetDefaultDLLDirectories was successfully applied -- 2019-04-17-21-07-50-603 : 0x16D8 : Information : SecurityResult::LogResult(244) : Mitigation SetDllDirectory was successfully applied -- 2019-04-17-21-07-50-603 : 0x16D8 : Information : SecurityResult::LogResult(244) : Mitigation SetProcessMitigationPolicy was successfully applied -- 2019-04-17-21-07-50-603 : 0x16D8 : Information : SecurityResult::LogResult(244) : Mitigation HeapSetInformation was successfully applied -- 2019-04-17-21-07-50-603 : 0x16D8 : Information : SecurityResult::LogResult(244) : Mitigation GetSystemDEPPolicy was successfully applied -- System DEP Policy was set to Opt In. 2019-04-17-21-07-50-603 : 0x16D8 : Error : SecurityResult::LogResult(238) : Mitigation SetProcessDEPPolicy failed - hr=0x80070005 - Not an error if we were not run elevated 2019-04-17-21-07-50-603 : 0x16D8 : Information : wWinMain(439) : Starting FSD... 2019-04-17-21-07-50-603 : 0x16D8 : Information : DING::CFilePackerEx::CArchiveInfo::Deserialize_legacy(631) : Segment header FSDManifest.js Deserialized 2019-04-17-21-07-50-603 : 0x16D8 : Error : fsd::FSDUIEngine::DetermineProductLanguage(859) : No product language specified in the manifest 2019-04-17-21-07-50-603 : 0x16D8 : Information : fsd::FSDEngineBase::Start(160) : Loaded manifest successfully 2019-04-17-21-07-50-603 : 0x16D8 : Information : fsd::FSDEngineBase::Start(192) : Skipping Launch ping, if process relaunched 2019-04-17-21-07-50-603 : 0x16D8 : Information : fsd::FSDEngineBase::Start(214) : canRun() succeeded, creating FSDJobEngine object 2019-04-17-21-07-50-603 : 0x16D8 : Information : fsd::FSDJobEngine::Bootstrap(286) : installedBinaryPath - C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\NortonNSDownloader.exe, CurrentPath - C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\NortonNSDownloader.exe 2019-04-17-21-07-50-634 : 0x16D8 : Information : fsd::FSDBaseUI::initializeSubmission(3874) : Configuring ping server with data from manifest 2019-04-17-21-07-50-634 : 0x16D8 : Information : fsd::FSDBaseUI::initializeSubmission(3891) : Ping server : https://faults.norton.com/symqual/r 2019-04-17-21-07-50-634 : 0x16D8 : Information : fsd::FSDBaseUI::initializeSubmission(3923) : Configuring upload server with data from manifest 2019-04-17-21-07-50-634 : 0x16D8 : Information : fsd::FSDBaseUI::initializeSubmission(3940) : Upload server : https://faults.norton.com/symqual/up 2019-04-17-21-07-50-634 : 0x16D8 : Information : fsd::FSDBaseUI::initializeSubmission(3990) : Action Manifest { "symqual" : { "attributes" : { "logical_guid" : "{00000000-0000-0000-0000-000000000001}" }, "actions" : [ { "id" : "{00000000-0000-0000-0000-000000000001}", "type" : "files", "ttl" : 0, "throttle" : 1, "consent" : false, "force_consent_ui" : 0, "integrity" : 0, "interactive" : 0, "order" : 0, "phase" : 16, "paths" : [ { "name" : "FSD-LOGS", "path" : "C:\\ProgramData\\Norton", "subdirectories" : false } ] } ] } } 2019-04-17-21-07-50-681 : 0x16D8 : Information : fsd::FSDBaseUI::OnInitDialog(710) : Symqual initialization succeeds 2019-04-17-21-07-50-775 : 0x16D8 : Information : Getting settings from IE 2019-04-17-21-07-50-775 : 0x16D8 : Information : Proxy per Machine is not configured 2019-04-17-21-07-50-775 : 0x16D8 : Information : No manual proxy settings found 2019-04-17-21-07-50-775 : 0x16D8 : Information : fsd::FSDUIEngine::DetermineBrowserProxySettings(594) : Using Proxy setting, autodetect is set 2019-04-17-21-07-50-775 : 0x16D8 : Information : fsd::FSDEngineBase::Start(239) : Starting the job engine 2019-04-17-21-07-50-775 : 0x16D8 : Information : wWinMain(517) : spFSDEngine->Start() succeeded, starting message loop 2019-04-17-21-07-50-775 : 0x1134 : Information : fsd::FSDJob::run(827) : jobState==ePreProcess 2019-04-17-21-07-50-790 : 0x16D8 : Information : fsd::FSDBaseUI::OnUpdateJobInfo(2650) : LPARAM - 9 2019-04-17-21-07-50-806 : 0x1134 : Error : fsd::FSDDataReporter::submitToServer(1670) : httpClient.GetRequest() failed, hr=0x80072EE7 2019-04-17-21-07-50-806 : 0x1134 : Error : fsd::FSDDataReporter::sendModuleFData(1473) : Failed to submit module 9090 data using https://stats.qalabs.symantec.com/n/p, hr=0x80047E81 2019-04-17-21-07-51-509 : 0x1134 : Information : fsd::FSDDataReporter::sendModuleFData(1468) : submitToServer SUCCEEDED 2019-04-17-21-07-51-509 : 0x1134 : Information : fsd::FSDJobEngine::GetPreviousDownloadDuration(3185) : Failed to read download duration registry key 2019-04-17-21-07-51-509 : 0x1134 : Information : fsd::FSDJobEngine::OnJobEvent(1010) : Sending jobEvent 0 2019-04-17-21-07-51-509 : 0x1134 : Information : fsd::FSDJob::run(833) : jobState==eDownload 2019-04-17-21-07-51-509 : 0x1134 : Information : fsd::FSDJobEngine::OnJobEvent(1010) : Sending jobEvent 23 2019-04-17-21-07-51-525 : 0x16D8 : Information : fsd::FSDBaseUI::OnUpdateJobInfo(2650) : LPARAM - 0 2019-04-17-21-07-51-525 : 0x16D8 : Information : fsd::FSDBaseUI::OnUpdateJobInfo(2650) : LPARAM - 23 2019-04-17-21-07-51-962 : 0x1134 : Information : fsd::CWinHTTPDownloadManager::Start(251) : Total bytes downloaded - 0, Bytes remaining - 250801200 2019-04-17-21-07-51-962 : 0x1134 : Information : fsd::FSDJob::download(328) : Download started successfully 2019-04-17-21-07-51-962 : 0x1134 : Information : fsd::FSDJob::download(381) : Started download with WinHTTP 2019-04-17-21-07-51-962 : 0x1134 : Information : fsd::FSDJob::download(384) : Waiting for download... 2019-04-17-21-07-51-962 : 0x1F6C : Information : fsd::CWinHTTPDownloadManager::run(302) : Inside WinHTTP thread 2019-04-17-21-07-51-962 : 0x1F6C : Information : fsd::CWinHTTPDownloadManager::run(318) : Transient error retry count = 15 2019-04-17-21-07-51-962 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(508) : Attempting download of C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\NS-ESD-22.17.0.x.exe from https://buy-download.norton.com/downloads/2018/22.17.0/NS/PL/NS-ESD-22.17.0.183-PL.exe 2019-04-17-21-07-51-962 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(634) : File Name NS-ESD-22.17.0.x.exe[size 170811488] 2019-04-17-21-07-52-041 : 0x1F6C : Information : fsd::FSDJob::OnDownloadEvent(174) : eDownloadStart 2019-04-17-21-07-52-041 : 0x1F6C : Information : fsd::FSDDataReporter::sendOLPData(1525) : Gathering data for OLP start ping 2019-04-17-21-07-52-041 : 0x1F6C : Information : fsd::FSDDataReporter::sendOLPData(1540) : Sending OLP ping https://dls.symantec.com/v1/download_events/_start?downloadId=164bffaa-1e9b-4f3b-81a7-4ee37f52ff9d 2019-04-17-21-07-52-681 : 0x1F6C : Information : fsd::FSDDataReporter::sendOLPData(1608) : OLP ping sent successfully 2019-04-17-21-07-52-681 : 0x1F6C : Error : fsd::FSDJobEngine::deleteDownloadCompleteKey(3245) : jobKey.DeleteValue() failed to delete DownloadComplete 2019-04-17-21-07-52-681 : 0x1F6C : Information : fsd::FSDJobEngine::OnJobEvent(1010) : Sending jobEvent 2 2019-04-17-21-07-52-681 : 0x1F6C : Information : fsd::FSDJob::OnDownloadEvent(253) : eWinHTTPDownloadStart 2019-04-17-21-07-52-681 : 0x16D8 : Information : fsd::FSDBaseUI::OnUpdateJobInfo(2650) : LPARAM - 2 2019-04-17-21-08-05-295 : 0x1F6C : Information : fsd::CWinHTTPClient::GetResponse(215) : WinHttpQueryDataAvailable returns that 0 bytes available 2019-04-17-21-08-05-295 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(724) : file NS-ESD-22.17.0.x.exe has been successfully downloaded 2019-04-17-21-08-05-295 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(508) : Attempting download of C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\FSDPlugin.dll from https://buy-download.norton.com/downloads/FSD/2.5/42/FSDPlugin.dll 2019-04-17-21-08-05-295 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(634) : File Name FSDPlugin.dll[size 180928] 2019-04-17-21-08-05-435 : 0x1F6C : Information : fsd::CWinHTTPClient::GetResponse(215) : WinHttpQueryDataAvailable returns that 0 bytes available 2019-04-17-21-08-05-435 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(724) : file FSDPlugin.dll has been successfully downloaded 2019-04-17-21-08-05-435 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(508) : Attempting download of C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\2017Plugin.dll from https://buy-download.norton.com/downloads/FSD/5.16.0/b47/FSDPlugin.dll 2019-04-17-21-08-05-435 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(634) : File Name 2017Plugin.dll[size 824848] 2019-04-17-21-08-05-607 : 0x1F6C : Information : fsd::CWinHTTPClient::GetResponse(215) : WinHttpQueryDataAvailable returns that 0 bytes available 2019-04-17-21-08-05-607 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(724) : file 2017Plugin.dll has been successfully downloaded 2019-04-17-21-08-05-607 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(508) : Attempting download of C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\Plugin64.dll from https://buy-download.norton.com/downloads/FSD/5.16.0/b47/FSDPlugin64.dll 2019-04-17-21-08-05-607 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(634) : File Name Plugin64.dll[size 1081872] 2019-04-17-21-08-05-810 : 0x1F6C : Information : fsd::CWinHTTPClient::GetResponse(215) : WinHttpQueryDataAvailable returns that 0 bytes available 2019-04-17-21-08-05-810 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(724) : file Plugin64.dll has been successfully downloaded 2019-04-17-21-08-05-810 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(508) : Attempting download of C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\symcdefs.exe from http://definitions.symantec.com/defs/dm/symcdefsi3264sdscore3g2.exe 2019-04-17-21-08-05-810 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(634) : File Name symcdefs.exe[size 77902064] 2019-04-17-21-08-12-562 : 0x1F6C : Information : fsd::CWinHTTPClient::GetResponse(215) : WinHttpQueryDataAvailable returns that 0 bytes available 2019-04-17-21-08-12-562 : 0x1F6C : Information : fsd::CWinHTTPEngine::download(724) : file symcdefs.exe has been successfully downloaded 2019-04-17-21-08-12-562 : 0x1F6C : Information : fsd::CWinHTTPDownloadManager::run(517) : Total Download Duration : 21 2019-04-17-21-08-12-562 : 0x1F6C : Information : fsd::CWinHTTPDownloadManager::run(538) : Sending event 3 to subscribers 2019-04-17-21-08-12-562 : 0x1F6C : Information : fsd::FSDJob::OnDownloadEvent(185) : eJobValidation 2019-04-17-21-08-12-562 : 0x1F6C : Information : fsd::FSDJobEngine::OnJobEvent(1010) : Sending jobEvent 25 2019-04-17-21-08-12-562 : 0x1F6C : Information : fsd::ValidateFile(1372) : Attempting to validate C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\NS-ESD-22.17.0.x.exe with Symantec signature 2019-04-17-21-08-12-578 : 0x16D8 : Information : fsd::FSDBaseUI::OnUpdateJobInfo(2650) : LPARAM - 25 2019-04-17-21-08-13-156 : 0x1F6C : Information : fsd::ValidateFile(1372) : Attempting to validate C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\symcdefs.exe with Symantec signature 2019-04-17-21-08-13-391 : 0x1F6C : Information : fsd::ValidateFile(1372) : Attempting to validate C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\FSDPlugin.dll with Symantec signature 2019-04-17-21-08-13-406 : 0x1F6C : Information : fsd::ValidateFile(1372) : Attempting to validate C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\2017Plugin.dll with Symantec signature 2019-04-17-21-08-13-406 : 0x1F6C : Information : fsd::ValidateFile(1372) : Attempting to validate C:\Users\Public\Downloads\Norton\{NS221700183-SHPD-FSD516047}\Plugin64.dll with Symantec signature 2019-04-17-21-08-13-422 : 0x1F6C : Information : fsd::FSDDataReporter::sendOLPData(1532) : Gathering data for OLP finish ping 2019-04-17-21-08-13-422 : 0x1F6C : Information : fsd::FSDDataReporter::sendOLPData(1540) : Sending OLP ping https://dls.symantec.com/v1/download_events/_end?downloadId=164bffaa-1e9b-4f3b-81a7-4ee37f52ff9d 2019-04-17-21-08-14-407 : 0x1F6C : Information : fsd::FSDDataReporter::sendOLPData(1608) : OLP ping sent successfully 2019-04-17-21-08-14-407 : 0x1F6C : Information : fsd::FSDJobEngine::OnJobEvent(946) : Got eJobDownloadFinish 2019-04-17-21-08-14-407 : 0x1F6C : Information : fsd::FSDJobEngine::OnJobEvent(973) : download completed status not set in registry 2019-04-17-21-08-14-407 : 0x1F6C : Information : fsd::FSDJobEngine::OnJobEvent(978) : Setting job finish staus to registry is succeed 2019-04-17-21-08-14-407 : 0x1F6C : Information : fsd::FSDJobEngine::OnJobEvent(1010) : Sending jobEvent 3 2019-04-17-21-08-14-407 : 0x1F6C : Information : fsd::FSDJob::HandleJobType(156) : Download success, moving to post-process 2019-04-17-21-08-14-407 : 0x16D8 : Information : fsd::FSDBaseUI::OnUpdateJobInfo(2650) : LPARAM - 3 2019-04-17-21-08-14-407 : 0x1134 : Information : fsd::FSDJob::download(387) : waitForDownload() finished 2019-04-17-21-08-14-407 : 0x1134 : Information : fsd::FSDJob::run(855) : jobState==ePostProcess 2019-04-17-21-08-14-407 : 0x1134 : Information : fsd::FSDJobEngine::OnJobEvent(1010) : Sending jobEvent 21 2019-04-17-21-08-14-407 : 0x1134 : Information : fsd::FSDJob::getJobPlugin(426) : GUID of plugin={C0239F12-0DE7-47DD-8B89-C16B6A1B4B40},GUID in manifest={C0239F12-0DE7-47DD-8B89-C16B6A1B4B40} 2019-04-17-21-08-14-407 : 0x16D8 : Information : fsd::FSDBaseUI::OnUpdateJobInfo(2650) : LPARAM - 21 2019-04-17-21-08-14-422 : 0x1134 : Information : fsd::FSDJob::postProcess(661) : Starting the install process 2019-04-17-21-08-15-188 : 0x2350 : Information : fsd::FSDJobEngine::OnJobEvent(830) : Finish key not set, attempting to set 2019-04-17-21-08-15-188 : 0x2350 : Information : fsd::FSDJobEngine::OnJobEvent(835) : Sending finish ping 2019-04-17-21-08-15-204 : 0x2350 : Error : fsd::FSDDataReporter::submitToServer(1670) : httpClient.GetRequest() failed, hr=0x80072EE7 2019-04-17-21-08-15-204 : 0x2350 : Error : fsd::FSDDataReporter::sendModuleFData(1473) : Failed to submit module 9090 data using https://stats.qalabs.symantec.com/n/p, hr=0x80047E81 2019-04-17-21-08-15-923 : 0x2350 : Information : fsd::FSDDataReporter::sendModuleFData(1468) : submitToServer SUCCEEDED 2019-04-17-21-08-15-923 : 0x2350 : Information : fsd::FSDJobEngine::OnJobEvent(1010) : Sending jobEvent 4 2019-04-17-21-08-15-923 : 0x16D8 : Information : fsd::FSDBaseUI::OnUpdateJobInfo(2650) : LPARAM - 4 2019-04-17-21-10-47-579 : 0x1134 : Information : fsd::FSDJob::postProcess(703) : Poll for status done : Calling FSDPlugin Stop.. 2019-04-17-21-10-47-579 : 0x1134 : Information : fsd::FSDJob::postProcess(716) : Install completed successfully 2019-04-17-21-10-47-579 : 0x1134 : Information : fsd::FSDJob::run(891) : jobState==eInstallFinished 2019-04-17-21-10-47-579 : 0x1134 : Information : fsd::FSDJobEngine::OnJobEvent(1010) : Sending jobEvent 6 2019-04-17-21-10-47-579 : 0x1134 : Information : fsd::FSDJob::run(961) : jobState==eFinished 2019-04-17-21-10-47-579 : 0x16D8 : Information : fsd::FSDBaseUI::OnUpdateJobInfo(2650) : LPARAM - 6 2019-04-17-21-10-47-579 : 0x1134 : Information : fsd::FSDJobEngine::OnJobEvent(673) : Job completed successfully, notifying job engine thread that we are done 2019-04-17-21-10-47-579 : 0x1134 : Information : fsd::FSDJobEngine::OnJobEvent(1010) : Sending jobEvent 1 2019-04-17-21-10-47-579 : 0x16D8 : Information : fsd::FSDBaseUI::OnUpdateJobInfo(2650) : LPARAM - 1 2019-04-17-21-10-47-579 : 0x02A8 : Information : fsd::CWinHTTPDownloadManager::~CWinHTTPDownloadManager(54) : Waiting for download thread to finish 2019-04-17-21-10-47-579 : 0x02A8 : Information : fsd::CWinHTTPDownloadManager::~CWinHTTPDownloadManager(60) : Destroying CWinHTTPDownloadManager 2019-04-17-21-10-47-579 : 0x02A8 : Information : fsd::CWinHTTPEngine::~CWinHTTPEngine(420) : Destroying CWinHTTPEngine 2019-04-17-21-10-47-579 : 0x02A8 : Information : fsd::FSDUIEngine::OnJobEvent(187) : Posting eJobEngineFinish 2019-04-17-21-10-47-579 : 0x16D8 : Information : fsd::FSDBaseUI::OnUpdateJobInfo(2650) : LPARAM - 10 2019-04-17-21-10-47-579 : 0x16D8 : Information : fsd::FSDTray::OnClose(86) : FSD Tray close - Stopping job... 2019-04-17-21-10-47-579 : 0x16D8 : Information : fsd::FSDJobEngine::CanCleanup(1191) : Jobengine status is success 2019-04-17-21-10-47-579 : 0x16D8 : Information : fsd::FSDJobEngine::CleanUp(1220) : Job engine is cleaning up 2019-04-17-21-10-47-579 : 0x16D8 : Information : fsd::FSDJobEngine::deleteResidueTempFiles(3267) : No temp files found 2019-04-17-21-10-47-579 : 0x16D8 : Information : fsd::FSDJobEngine::deleteRegistryKeys(1762) : Failed to get FSD_DOWNLOAD_ACCEPTED status 2019-04-17-21-10-47-594 : 0x16D8 : Information : Unable delete task with name Norton Download Manager{NS221700183-SHPD-FSD516047} (0x80070002) 2019-04-17-21-10-47-726 : 0x16D8 : Information : fsd::FSDBaseUI::CleanUpSymqual(4126) : Symqual clean up succeeds 2019-04-17-21-10-47-726 : 0x16D8 : Information : wWinMain(520) : Message loop has exited 2019-04-17-21-10-47-726 : 0x16D8 : Information : CPathHook::~CPathHook(39) : object destroyed with a ref count: 1